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Service management

판 7개, 최신 판부터

McGraw-Hill/Irwin, 2008, ISBN 9780073377834

McGraw-Hill/Irwin, 2006, ISBN 9780072982305

McGraw-Hill/Irwin, 2005, ISBN 9780073122588

McGraw Hill Higher Education, 2005, 무선(페이퍼백), ISBN 9780071244404

McGraw Hill, 2005, 무선(페이퍼백), ISBN 9780070615663

McGraw-Hill, 2000, ISBN 9780072312676

McGraw-Hill Companies, 1997, ISBN 9780070217607